![]() ![]() If you want to look further into the Refund Policy on Steam, check out the Steam Store page.Īs for Spore? It looks like I’ve owned it for too long and have played it too much to get a refund. Gifts – It’s too late to give back Bad Rats. Movies – With films bought on Steam, there is no Theater for you to throw your popcorn and drinks around when you realize you can’t get a refund. Games You Have Been VAC Banned From – Don’t turn on your wallhacks in Insurgency and expect to get your money back. Purchases Made Outside of Steam – Obviously. Now for the flip side, here is what can’tbe refunded. (It should be noted that all Refund options need to go through Steam Support.) Wallet Funds – Refundable within 14 days as long as the funds haven’t been used.īundles – Refundable within 14 days as long as the playtime on allitems in the bundle are less than 2 hours combined. Pre-Orders – Refundable anytime until the game launches, on release you can still get a refund within 14 days, as long as the title has less than 2 hours of playtime. (Applies to all Valve games, 3rd Party Devs have option to enable Refunds) In-Game Purchases – Refundable within 48 Hours as long as the item hasn’t been consumed, modified, or transferred. EDIT 2: There seems to be some misunderstanding below about the refund window. Usually, steam software is refundable within two weeks of purchase as long as they have a playtime of fewer than two hours, but not always. Before we get into how to request a steam refund, you need to understand the refund policy. If the game has less than 2 hours on it.ĭLC – Refundable within 14 Days of purchase if the underlying title was played for less than 2 hours. EDIT: Its even said in the Steam refund policy: There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Steam’s Refund Rules & Return Policy for Games and Subscriptions. Games – Refundable within 14 Days of purchase. On the off chance that particular payment method can't be reached, it will default to the Steam Wallet.Here’s a list of what canbe refunded and how… ![]() Valve explains that approved refunds will come within a week, with the money to go to either the Steam Wallet, or the same payment method used to make the purchase. 0:00 Intro0:09 Determining eligibility0:25 Checking playing time0:36 Using Steam SupportIf you need to return a game on Steam, you may be in luck. This applies to the aforementioned bundles as well, so make sure the combined play time of all the games included still comes in at under 2 hours. Requests for refunds need to be issued within 14 days (two weeks) of purchase, and the game must have been played for less than 2 hours. The consequences that come with being banned have to be severe and numerous, after all.Īll that being said, however, no one should suddenly open up Steam and start asking for refunds for games they bought last year. So, if you bought a game from, say, the Humble Bundle, and redeemed the Steam key, you can't seek a refund later, as the game wasn't bought through Steam itself.Īdditionally, users that have been banned by VAC (the Valve Anti-Cheat system) for a specific game forgo their right to request a refund for that game. Movies, redeemed gifts, and games bought outside of Steam, however, are a no-go. As said previously, refunds can be made for almost everything bought on Steam, but there are a few exceptions to that. DLC, pre-purchased games, bundles, in-game purchases (for Valve games only), and Steam Wallet funds are all fair game. Those seeking a refund can do so through the Steam Help page, but there are a few rules that must be adhered to. Refunds elsewhere I understand them limiting as they cost Steam money. Personally I dont really see the downside in unlimited Steam wallet refunds provided they meet the two weeks of ownership/two hours of gameplay requirements. As the online store explains, "Maybe your PC doesn't meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn't like it." Im a little torn on the issue as a whole. Valve, in a move that may reduce the frequency with which the above scenario occurs, is now implementing a refund option for its large amount of Steam users, and a refund request can be issued for almost everything the store offers - for any reason. Demos, betas, free trials, and the like are valuable tools that aid in this decision, but there's no better way to form an opinion about a game than by playing the full release. Video games are among the riskier investments, as many retailers ask for $50-$60 upfront before the consumer decides how they feel about it. ![]()
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